Who we are ?
T AND T Holdings (Private) Limited, established a decade ago, is an ISO 9001:2015 certified company specializing in debt collection and investigation services. We pride ourselves on delivering high-quality, effective outsourcing solutions tailored to our clients' needs. In addition to our core services, we offer comprehensive accounts and IT services as a BPO company.
Our team consists of professionally trained and highly experienced staff who possess an in-depth understanding of credit risk management. At T AND T, we are committed to providing our clients with exceptional service levels.
We also specialize in the recovery of factoring debts (third-party customers). Our investigation process includes locating missing debtors and identifying their assets. We ensure that all interactions with borrowers are conducted in a respectful and professional manner, without resorting to harassment or physical abuse.
Our rates are designed to be competitive and consider the volume and age of the debt.
Our Vision
To be the premier provider of innovative and efficient BPO solutions, empowering businesses worldwide to achieve operational excellence and sustainable growth. We envision a future where our cutting-edge services set the standard for quality and reliability in the industry, fostering long-term partnerships built on trust and mutual success.
Our Mission
"Our mission is to deliver top-tier business process outsourcing services that enhance our clients' efficiency and productivity. We are committed to offering customized solutions in accounts, IT services, and beyond, backed by our team's professional expertise and dedication. At T AND T Holdings, we strive to build enduring partnerships with our clients by consistently providing exceptional service, fostering innovation, and upholding the highest standards of quality and integrity."
Our Promise
We promise to prioritize our clients' needs and exceed their expectations by delivering reliable, high-quality BPO solutions. Our team is dedicated to maintaining transparency, accountability, and a customer-centric approach in all our interactions. At T AND T Holdings, we guarantee to continuously innovate and adapt to the evolving market landscape, ensuring our clients achieve their business goals with confidence and ease.
Services
Check our Services
Collection of all types of Debts including Credit Card defaults by way of Personal Visits and formal written communications with the objective of obtaining a full settlement or amicable settlement plan. Investigation services such as confirm residency verification and asset verification.
In addition to Credit Management Services T and T Holdings (Pvt) Ltd offer Call Center support services to our clients.
Filing entries with Fraud Bureau for default of payments by way of cheque return etc.
Litigation services such as sending letters of Demand and Legal Notices and filing action and following up until order given by the courts is enforced.
Attending to RMV registration and other connected services.
Conduct training programmes on Credit Evaluation and Recovery Process for Branch Managers and Marketing staff.
Manage Onsite and Hosted Call Center Solutions
24 x 7 Call Center
Sri Lanka is becoming a ground breaking destination for off shore call center services.
We provide 24X7 Manage Call center outsourcing service, onsite and offsite contact center solutions to suits your budget. TechGates provide extensive browser based tools to monitor your call center activity in Real-Time from anywhere in the world and as well as the generate historical productivity reports. Our unmatched state of art technology and well trained staff will guarantee your customer satisfaction.
Inbound and Outbound Call center
Maintaining your own call center can be a much difficult task. Techgates can assist you by giving customized onsite/offsite or Hosted contact center services to suites your budget. We provide everything from the scratch Technology to Man power.
If you prefer to have your own call center in your premises? We will build your call center at comfortable of your own location, but it will be completely manage by us, we take hassle and risk off from you. We not just only provide technical solution we also provide well trained call center agents and supervisors as well. If you prefer to have your own staff? No problem we will train them as well.
Hosted Call Center
Techgates provides cost effective hosted contact center solution that can take burden off your shoulders. Your call center will be hosted in our cloud, remote agents can connect from anywhere, even from home when there is a crisis. You no longer have to worry about drastic upfront investment and maintaining expensive hardware. Maximum uptime and data protection is guaranteed of your call center in our High tech data center.
Technology
We provide extensive feature set to enrich your customer experience. Whether it is hosted or on premises you will have full control of your call center from any device and from anywhere in the world. You will be able to listen to your every single call, you can barge a call even you can personally speak to your agents at any time to improve their quality. We also provide you with set of reporting tools to monitor the performance of your call center by generating queue based, agent wise reporting on any given time period. You will also be able to listen to the previous recorded calls for quality assurance purposes. We have speculated some of the key features in our solution below.
Team
Our Professional Team
Ranjith Rathnapriya
Managing Director
Thilini Perera
Director
Patrick Ranasinghe
Director-Operations
Sahan Ukwatta
Legal Consultant
Manoj Hemachandra
Head of Recoveries
